NYU Langone Advanced Access App

Download steps for PC users
 

Overview

Windows users must install the NYU Langone Advanced Access App. Please read the steps below, then click the link below to start the download process:

Key Links

After you have completed the steps below and have installed the app, whenever you need to work remotely with advanced access, you will FIRST launch the NYU Langone Advanced Access App, then login to the InsideHealth (formerly atNYULMC) portal in your browser


Installation Steps

  1. The file hyperlinked above will download when clicked and you'll be prompted to Run or Save. Select the Run option at both prompts

    Download Thick Client
     
  2. To start the installation wizard, click Run again.
    Execute Installation
    • Windows Defender SmartScreen may detect the NYU Langone Advanced Access App.exe file as unsafe. If there are any issues opening the file, select actions or more info followed by run anyway and allow if prompted by other antivirus software. We are aware of this issue and are actively working towards a solution.
     
  3. Click Install and proceed through the Wizard.

    Installation Intsruction
     
  4. Once completed, click Finish.

    Installation Successful
     
  5. Access BIG-IP Edge Client via the Start Menu.

    Find and Launch Mobile Client App
     

Launching the App

  1. Open the app and ensure the server lists NYU Langone Advanced Access App.

    Click the Connect option.

    Login Inside New App
    Login with your NYU Langone Health login ID and password.

    Enter login id and password

  2. If you are required to do so, complete the Duo 2-Factor authentication steps to Connect.

    Duo Login Inside New App

  3. Once you are successfully connected, you may minimize the window, but do not close it.

    Connected New App


Disconnecting and Reconnecting

To end your connection, click Disconnect and close the app window.

Next time you need to work remotely with advanced access, you will FIRST launch the NYU Langone Advanced Access App via the system tray (lower right of your screen) as shown below, then login to atNYULMC.org in your browser.

Connected New App

 

Download steps for Mac users
 

Overview

Please read the steps below, then click the link below to start the download process:

After you have completed the steps below and have installed the app, whenever you need to work remotely with advanced access, you will first launch the NYU Langone Advanced Access App, then login to atNYULMC.org in Safari.


Installation Steps

  1. The file hyperlinked above will download to your Downloads folder as a zipped archive.  Use Finder > Downloads to locate the file.  Some Mac operating systems will automatically unzip the files for you.  If not, a double-click on the *.zip file will unzip the package.  You need both files shown below unzipped to complete the install.

    Unzipped Download
     
  2. To start the installation, double-click on the file named "NYU_Langone_Advanced_Access_App.pkg".
     
  3. Click Continue to proceed through the wizard and click Install.

    Installation Introduction
     
  4.  Enter your computer’s password to proceed with the installation and click Install Software.  (Note:  this is the same username and password with which you log into your computer on Startup.)

    Administrator Login
     
  5. Once completed, a successful prompt will be displayed.

    Installation Successful
     
  6. Go to Finder > Applications and locate BIG-IP Edge Client.

    Find and Launch Mobile Client App
     
  7. Right-click or Control-click and select Keep in Dock in the options list. This will keep the application in the dock for easy access in the future.

    Keep in Dock
     

Launching the App

  1. Open the app and select NYU Langone Advanced Access App on the pull-down Server: list.

    Click the Connect option and login with your NYU Langone Health login ID and password.

    Login Inside New App

  2. If you are required to do so, complete the Duo 2-Factor authentication steps to Connect.

    Duo Login Inside New App

  3. Once you are successfully connected, you may minimize the window, but do not close it.

    Connected New App


Disconnecting and Reconnecting

To end your connection, click “Disconnect” and close the app window.

Next time you need to work remotely with advanced access, you will first launch the NYU Langone Advanced Access App, then login to atNYULMC.org in Safari.

*Please note this NYU Langone Advanced Access App is made to work remotely. It may generate errors when opened on an internal connection.